Privacy Policy

Contact form data is used to respond to your enquiry, to verify and act on corrections you ask for, and to maintain a record of editorial correspondence. That last part matters on an article-led site: if a reader points out that something in a guide is out of date or wrong, we want the original message on file while we check it. Technical data is used to keep the site working, to identify errors, and to understand which articles are read.

We do not use this data for automated decision-making. No part of this site makes a decision about you without a person reading the message first, and we do not use your details to send marketing email you did not ask for.

The site uses cookies and similar storage technologies. Some are needed for the site to work at all; others help us understand which articles are read. The categories we use, what each one does, and how to control them in your browser are set out in our cookie policy, which forms part of this privacy notice.

If you clear cookies or block them, the site still works. The only thing you lose is our ability to count reads accurately, which affects how we choose what to write next.

We do not sell personal data. Information may be shared with service providers who help operate the site, such as the hosting provider that keeps the pages online, strictly as needed for that purpose. Those providers work to our instructions and are not permitted to use your details for anything else.

We may disclose information where required by law, or where it is necessary to protect the rights and safety of the site or its readers. If we ever have to do that, we keep the disclosure as narrow as the situation allows.

Contact form messages are kept for as long as needed to handle the enquiry and maintain editorial records, after which they are deleted or anonymised. A correction thread may be kept a little longer, because it explains why an article reads the way it does now. Technical logs are kept for a shorter period appropriate to their purpose.

When the retention period for a message ends, we remove it rather than leaving it in a folder nobody looks at. If you want to know which of your messages we still hold, ask and we will check.

Depending on where you live, you may have the right to request access to your personal data, ask for corrections, request deletion, or object to certain processing. You can also ask us to restrict how we use your data while a question is being sorted out, and you can ask for a copy of what you sent us in a common file format.

To make a request, use the contact form or email the address below. Tell us what you want and which address you wrote from, so we can find the right record. We will respond within the period required by applicable law. If we cannot do what you asked, we will explain why.

We take reasonable technical and organisational measures to protect the data we hold, including limiting who inside the team can open contact messages. No method of transmission or storage is entirely secure, so we cannot eliminate all risk, and we do not claim to.

Please do not send confidential material such as identity documents or payment details through the contact form. If your enquiry needs that kind of detail, ask first and we will suggest a safer way to share it.

We may update this policy to reflect changes in our practices or legal requirements. The current version is always available on this page, so the copy you are reading is the copy in force. If a change affects how we handle messages you have already sent, we will say so here rather than quietly editing the text.

This page was last reviewed in November 2026.